Questions
What shipping method do you use? TOP
Our primary method of shipping is U.S. Postal Services for both domestic and international shipment.
Domestic Shipping Rates:
up to $25.00 -$5.00
$25.01 - 50.00 -$10.00
$50.01 - 100.00 -$13.00
$100.00 - 200.00 -$16.00 (Priority Mail)
$200.00 or more -$19.00 (Priority Mail)
Note: Art Boxes & Deco*Mobiles will be mailed by Priority Mail
International Shipping Rates (Canada/other countries outside US):
up to $25.00 -$7.00
$25.01 - 50.00 -$12.00
$50.01 - 100.00 -$16.00
$100.00 - 200.00 -$19.00
$200.00 or more -$22.00
Email us at info@giftsdefine.com for international shipping rates for Art Boxes. How long will it take to receive my purchase? TOP
In-stock items will be shipped within 5-7 business days. Made-to-order items or custom orders are normally shipped within 2-4 weeks from the date of purchase (we're also considering the complexity of the item design and quantities of custom orders you're ordering).
Depending on the destination, shipping can take anywhere between 3-10 business days. Please allow extra time during the holiday season (the rush starts in September through January). What if an item was damaged during shipping? TOP
If your order arrives damaged, please report it immediately to Gifts Define by email at info@giftsdefine.com within 7 days of receiving your order. We will then inform you the return mailing address to return your damaged item. Please send us back your item with its original box and packaging material. Gifts Define will only send out a replacement after we receive the damaged item. Do you accept returns and/or exchages? TOP
No, we don't. All sales are final. Our artisans hand-crafted each of your personalized order with great care and thoughtful craftmanship. Because of the nature of our handmade creations, we do not accept returns; so please order your item carefully! We ONLY accept request for exchage due to damage (shipping defects) or company mistakes (which never happens so far). Exchanges must be submitted within seven (7) days from the date of receipt in it's original packaging. Email info@giftsdefine.com to notify us of your exchange request with your order number. What is your privacy & security policy? TOP
Any information given to Gifts Define is strictly confidential and used only for processing your transaction. Your information will NEVER by used, sold or distributed for any other purpose. All transactions are encrypted and checked for authenticity throughout the checkout process using appropriate privacy and security safeguards. What forms of payment do you accept? TOP
Currently we accept these following form of payments:
1. We accept payment by PAYPAL (where you can make payment by using your Debit or Credit Card). Your financial security is our highest priority. You're protected from any unauthorized payment made from your PayPal account. If you don't have a Paypal account or not familiar with how Paypal works, please visit HERE.
2. We accept payment by CHECK or MONEY ORDER. Please email info@giftsdefine.com and we will inform you our mailing address to send the check. We will process your order once we receipt your check. Do you charge sales tax? TOP
Sales tax of 7% is only charged for items shipping to the state of Florida. How do I care for my Gifts Define item? TOP
Items made with real wool felt can be delicate. Your Gifts Define items is best stored away of any liquid, sharp object and direct sunlight, to prevent fading and aging. Because it is a hand-crafted product, item is not as durable as other machine-made items, please avoid pulling any parts of the dolls and always handle your item with care. Products are NOT washable. When exposed to warm air or rubbed against rough material (i.e. hanging a mini doll from your bag); the yarn or woll material may fray. Use a small-tip scissor to dix it and brush softly with the palm of your hand. What are the display alternatives to hang my deco*mobile? TOP
Here are two alternatives we can recommend to hang your deco*mobile:
1. Using a "Mobile Attachment Clip" which you can get at your local baby store. The clip normally comes with a large rubber grippers that help secure the mobile and protect your crib rail at the same time. To see product link, click here.
2. Using a "Ceiling Hook" which you can get at your local home improvement store. To see product link, click here. Do you sell wholesale to retail stores? TOP
Wholesale is available for selected retailers and exclusive gift boutique to carry our little handmade wonders. Please send your inquiries to irma@giftsdefine.com. Mention your store name, Tax/Reseller's ID#, URL & items you'd like to carry. Can't find what you're looking for? TOP
Please contact info@giftsdefine.com and we would be happy to assist you!
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